Privacy Policy

Ala Building respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Ala Building collects, uses, stores and discloses personal information when you contact us, use our website, submit an enquiry or interact with our advertising.

We may collect personal information including your:

• Name
• Phone number
• Email address
• Property suburb or location
• Project details
• Approximate project budget
• Preferred project timeframe
• Photos, plans or other information you provide about your project
• Information submitted through our website, Facebook, Instagram or other enquiry forms

We may also collect basic technical information relating to use of our website, such as browser, device and website interaction information, where this is collected through website analytics, cookies or advertising tools.

We may collect personal information when you:

• Submit an enquiry through our website
• Submit a Facebook or Instagram lead form
• Contact us by phone, email, SMS or social media
• Request a quote
• Provide information during a site visit
• Engage Ala Building to undertake building or carpentry work

We may also receive information through service providers that help us operate our website, advertising and business systems.

We may use your personal information to:

• Respond to your enquiry
• Contact you about your building project
• Determine whether Ala Building can assist with your project
• Arrange site visits
• Prepare estimates and quotations
• Provide building and carpentry services
• Manage customer relationships and projects
• Maintain business and accounting records
• Improve our website, advertising and services
• Measure the effectiveness of our advertising
• Contact you about relevant Ala Building services where permitted by law

Ala Building may use platforms such as Facebook and Instagram to advertise our services and collect project enquiries.

If you submit information through a Meta lead form or another third-party platform, your information may also be handled by that platform in accordance with its own privacy terms and policies.

Ala Building may use advertising and analytics technologies to understand how people interact with our website and advertising.

We do not sell your personal information.

We may disclose information where reasonably necessary to operate our business, including to service providers such as website hosting, advertising, IT, accounting or business software providers, or where required or authorised by law.

Some third-party technology providers may process or store information outside Australia. Where applicable, their own privacy policies and data-handling practices will apply.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using the systems and service providers we use to operate Ala Building.

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

If you have a question or concern about how Ala Building handles your personal information, please contact us.

We will review privacy enquiries or complaints and respond within a reasonable timeframe.